The playbookTOAD · telephone-oriented attack delivery · vishing callback

Callback phishing

An email that carries no link and no attachment, only a plausible invoice or subscription notice and a phone number to dispute it. The attack begins when the victim calls, and the person who answers walks them into installing remote access software.

Why it matters to you

It is built to defeat mail filtering by containing nothing to filter. The defence is not technical: it is that finance and support staff know the shape of the call, and that a request to install anything during an inbound support conversation is treated as the alarm rather than as the solution.

Where we meet it

The phone side is staffed, and staffing is sold separately. Operators advertise call centre capacity by language and by hours of cover, which is why the same lure text appears against victims in unrelated countries.

Where this term stops being vocabulary

Dragnet is where you watch it happen to you

Knowing the word is the cheap half. The platform is the half where the term arrives attached to your domain, with a timestamp and the source it came from.